Shipping policy

We are committed to providing fast, reliable, transparent and cost-effective shipping options for our customers worldwide. Please find the details of our shipping policy below:

 

Free Shipping

We offer worldwide free shipping on all orders valued at $100 or more.

 

Shipping Rates

Domestic:

A flat shipping fee of $8 NZD is applied to all orders under $100 in New Zealand | Delivery: 5-10 business days.

 

International:

For orders under $100, we offer fast air freight shipping at competitive prices to a wide range of countries:

• United States (US): $8 USD | Delivery: 3-6 business days
• United Kingdom (UK): £6 GBP | Delivery: 5-10 business days
• Canada (CA): $13 CAD | Delivery: 4-10 business days
• Australia (AU): $10 AUD | Delivery: 5-10 business days
• Other Countries: $10 USD | Delivery times may vary depending on the destination.

Note: All estimated shipping times do not include processing times, which can take up to 3 business days.

 

Shipping Carriers

We partner with reputable shipping carriers, including USPS, UPS, FedEx, DHL, NZ Post, and others, to ensure fast, reliable, and trackable delivery.

 

Track Your Order

Upon shipment, you will receive an email containing a tracking link. Please allow 1-2 business days for carrier tracking information to update. For further inquiries, please contact us at hello@thepuptale.com.

 

Disclaimer: please be aware that international orders may occasionally be subject to customs duties, import taxes, or other fees. These charges, which differ by country, are the responsibility of the buyer and are separate from our shipping costs.